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STUDENT PERFORMANCE EVALUATION
Written final exam (100%) which includes:
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- Multiple choice test
- Short answer Questions
- Critical thinking Questions
- Open answers
LEARNING OUTCOMES
The aim of the course is to facilitate students to develop personal and professional communication skills. After the end of the course students will be able to:
- Describe the communication process and identify the factors that affect it.
- Understand and describe ways of non-verbal communication.
- Use effective communication techniques when interacting with patients with different social, cultural and ethnic backgrounds and with diverse health care needs.
- Describe the communication barriers in the clinical environment.
- Describe the interaction between communication and the nursing process.
- Understand the principles of active listening. Indicate the skills that can promote the development of a therapeutic relationship with patients.
- Analyze / describe the meaning of empathy and
- Describe ways to develop effective professional relationships with patients as well as with nurses and other members of the health team.
- Describe how the communication process is hindered by the use of ineffective techniques.
- Establish therapeutic relationships with caregivers and describe effective interventions for people with verbal communication disorders.
GENERAL COMPETENCES
- Search, analysis and synthesis of data and information, using the necessary technologies
- Respect to diversity and multiculturalism
- Promotion of free, creative and inductive thinking
- Teamwork
- Adaptation to new situations
- Decision making
- Production of new research ideas
Course Outline
SYLLABUS
THEORY
- Definition of communication. Models and communication theories.
- Basic principles in communication. Description of the communication process.
- Communication Process- Phases
- Forms of communication. Verbal and non-verbal forms of communication
- Communication skills.
- Factors that affect communication.
- Basic communication skills with people in vulnerable groups. Communicating with people with various health needs, special needs and children. Managing a patient in crisis. Announcement of unpleasant information to patient and family
- Transcultural particularities in Nursing. Communicating with patients of different social, ethnic and cultural characteristics.
- Principles of active listening, respect and empathy.
- Obstacles in Communication. Conditions for effective communication.
- Communication in Nursing Process. Communication skills at first contact and identification of patient and family needs and problems by the nurse.
- Communication in therapeutic nursing-patient relationship. Stages of therapeutic relationship.
- Effective communication techniques – Dialogue and listening skills, Interview techniques, Interpersonal skills and dynamic behavior skills.
- Communication within Groups. Group goals and roles. Creating an effective professional relationship with nurses and health professionals.